What currency are the prices do I see in the site?
All prices are in USD. However, our currency converter will automatically convert the prices based on your location.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-6 business days production time (for personalized items) for your order to ship out, average shipping times are 5-20 days.
4-7 Days (USA)
7-20 Days (worldwide)
Tracking numbers will be updated 2-3 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@amirabro .com
What if there is an issue with my order?
Our Refund Policy lasts 7 days, and only covers defective items or items damaged in transit. If 7 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange. Please reach out to us immediately and and we'll do our best to remedy this.
Our Exchange Policy last 10 days, If your item arrives incorrectly designed please reach out to us immediately and and we'll do our best to recreate your item.
Please read our Refund Policy
Can I cancel my order?
- Once your order has been submitted, Since personalized items are uniquely made for our customers we begin preparations to process your order.
- Please let us know within 24 hours of placing your order if you want to cancel it. Please be advised that after 24 hours, a 30% restocking fee will be charged for personalized items. To cancel your order, please contact us through our chat, contact page or email us.
- For non-personalized items, cancellation is only possible up to 48 hours.
- Cancellations will be processed on the day we receive your cancellation request.
- Your account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.
I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide. Based on your location, the average shipping time is 5-15 business days depending on where you live.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
If you wish to get a prompt response please attach your order number and address the problem clearly, thanks. Also, you can use our chat support for an immediate response.
Amira & Bro reserves the right to make changes in our policies at any given time. Notification of such changes will be posted on this page.